What This Covers
AI agents are not chatbots, and they are not the autonomous decision-makers that vendor marketing implies. They sit somewhere between the two: software that can execute defined business processes end to end, with human oversight at the points that matter. This session cuts through the positioning and shows you what AI agents actually do in production, covering the processes they handle, how they interact with existing teams, and where the technology delivers real returns versus where it creates more complexity than it solves.
We walk through real implementation patterns from businesses that have deployed AI agents for lead qualification, content operations, data processing, and client communication workflows. You will see what these systems look like in a production environment rather than a demo: the messy reality of integrating AI into processes that already have people, tools, and established ways of working. We also cover the failures: the use cases that sound compelling in a pitch but fall apart when they meet real operational constraints.
The session is built around a question that most AI vendors avoid answering directly: for your specific situation, is an AI agent the right investment, or would simpler automation or a better-designed process deliver the same result at a fraction of the cost?
Who Should Attend
This session is for business owners, operations managers, and team leads who are being told they should adopt AI but want a grounded perspective before committing budget. You do not need a technical background. The focus is on business outcomes, not implementation details. If you are evaluating AI tools, fielding pitches from vendors, or trying to work out whether the technology is mature enough for your workflows, this session will give you the framework to make that assessment honestly.
What You Will Learn
- How to distinguish between processes that benefit from AI agents and processes that are better served by straightforward automation or workflow redesign
- What a real AI agent deployment looks like operationally: the integration points, the human handoff triggers, and the monitoring that keeps it reliable
- The cost structure of AI agent implementations, including the ongoing operational costs that vendors rarely mention upfront
- How to evaluate vendor claims by asking the right questions about accuracy, failure modes, and data handling
- Where AI agents are genuinely mature today and where the technology is still catching up to the marketing
Format
A 60-minute live webinar with 20 minutes of structured Q&A. The session is presented by the team that builds and deploys AI agent systems, not a sales team. Previous sessions are available on demand for those who cannot attend live.
Register for the Next Session
Upcoming dates are published on this page as they are scheduled. To be notified when registration opens, get in touch and let us know you are interested. If you have a specific AI question that cannot wait, we are happy to have that conversation directly. Our AI agents development service covers how we build and deploy these systems, and What Is an AI Agent gives you the conceptual grounding if you are still at the research stage. The AI and automation events page lists all sessions in this area, and the Events Overview has the full programme.
