Last updated: April 2026
This privacy policy explains how Digital Royalty Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website at digitalroyalty.co.uk and any related services.
Digital Royalty Ltd is registered in England. Our registered address is 63 Leominster Road, Portsmouth, Hampshire, PO6 4BX, England.
What Data We Collect
We may collect the following personal data:
- Contact information — name, email address, phone number, and company name, provided when you submit a form, request a proposal, or contact us directly
- Usage data — pages visited, time on site, referring source, browser type, and device information, collected automatically through analytics tools
- Cookie data — preferences and session identifiers stored via cookies (see our Cookie Policy for details)
- Communication records — emails, messages, and call notes related to project enquiries or ongoing work
How We Use Your Data
We use your personal data for the following purposes:
- Responding to enquiries — replying to contact form submissions, proposal requests, and general questions
- Providing services — managing projects, communicating about deliverables, and processing payments
- Improving our website — analysing usage patterns to improve content, navigation, and performance
- Marketing — sending relevant updates about our services, but only where you have given explicit consent or where we have a legitimate interest. You can unsubscribe at any time.
Legal Basis for Processing
We process your data under the following legal bases (UK GDPR):
- Consent — where you have explicitly opted in (e.g. marketing communications)
- Contractual necessity — where processing is required to deliver a service you have requested
- Legitimate interest — where we have a reasonable business interest that does not override your rights (e.g. website analytics, responding to enquiries)
How We Store and Protect Your Data
Your data is stored securely on servers within the UK and EEA. We use encryption in transit (TLS) and at rest where applicable. Access to personal data is restricted to team members who need it to perform their role.
We retain personal data only for as long as necessary:
- Enquiry data — deleted after 24 months if no engagement follows
- Client data — retained for the duration of the engagement plus 6 years (legal/accounting requirement)
- Analytics data — aggregated and anonymised after 26 months
Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics — website usage analytics (anonymised IP)
- Amazon SES — transactional and marketing email delivery
- Stripe — payment processing (Stripe’s own privacy policy applies)
- Cloudflare — website performance and security
We do not sell your data to third parties. We only share data with processors who act on our instructions and are bound by data processing agreements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data and request a copy
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”) where there is no legal reason for us to retain it
- Restrict processing in certain circumstances
- Object to processing based on legitimate interest
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@digitalroyalty.co.uk.
Cookies
We use cookies to improve your experience on our website. For full details on which cookies we use and how to manage them, see our Cookie Policy.
Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top of this page will reflect the most recent revision. If we make significant changes, we will notify you where appropriate.
Contact
If you have questions about this privacy policy or how we handle your data:
Email: hello@digitalroyalty.co.uk
Phone: +44 (0) 2392 16 0606
Address: 63 Leominster Road, Portsmouth, Hampshire, PO6 4BX, England
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
