A broking-ops lead, MGA founder or claims manager in EC3 looking for software development rarely needs another insurance product built. The platform vendors and InsurTechs already cover that ground. What they need fixed is process drag: a risk submission that arrives as email plus a PDF plus a spreadsheet and gets rekeyed three times before anyone underwrites it. The Lloyd’s market clusters tightly inside the “Lloyd’s Triangle” around the building at 1 Lime Street, bounded by Leadenhall, Gracechurch and Fenchurch Streets, and behind those addresses sits a dense pool of operationally-complex firms: 401 registered Lloyd’s brokers, 51 managing agencies running 78 syndicates, and thousands of approved coverholders, most of which run on bought-in platforms but have no engineering team of their own. This page is about the integration, automation and document work that sits around the software those firms already own.
What the EC3 Insurance Stack Actually Runs On (and Where It Breaks)
Firms here are rarely starting from nothing. Brokers and MGAs run Acturis, the dominant broker, MGA and insurer platform with over £15bn of premium traded through it annually, alongside Verisk Sequel (Sequel Broking, Sequel Underwriting and Sequel Hub), and placement increasingly flows through electronic platforms such as Whitespace and PPL. These are capable systems and we would never pitch ripping them out. The work lives in the joins.
The friction shows up at the edges, where the bought platform meets everything else the firm runs on:
- The broking or policy-admin platform does not natively line up with the firm’s accounting system, its CRM, or the carrier and market systems, so the same risk gets re-entered at each handoff in the submission-to-quote loop, by a person, every time.
- Risk submissions still arrive as email, PDF and Excel, get reformatted by hand, sent to underwriters for quotation, and fed back by email. The duplicated and triplicated rekeying is recognised across the market as slow and error-prone.
- Lloyd’s own analysis put a number on it: a “plethora of duplicated processes involving repeated rekeying of data and manual checking of records,” costing the market over £800m, around 3% of operating costs. Separately, Capgemini found that 41% of underwriters’ time goes on administrative and operational activity rather than on assessing or pricing risk.
Custom integration and automation removes that recurring manual workload, not by replacing the core platform, but by connecting it to the systems it currently ignores.
The Bordereaux and Delegated-Authority Document Problem
The single richest pivot in this cluster is delegated authority. Roughly 45% of Lloyd’s premium income (on the order of $26bn a year) is placed through coverholders and service companies under binding authorities, and the reporting that holds it together still runs on spreadsheets. Bordereaux are exchanged with no enforced format or terminology, so a carrier or managing agent can receive dozens of differently-laid-out files from its coverholders each month, every one needing manual cleansing, validation and reconciliation before deadlines.
The result is familiar to anyone in a delegated-authority or binder team: premium, exposure and claims data arrives weeks out of date, last-minute reconciliation eats the days before each reporting cut-off, and the work is done by copy-paste from claims systems rather than by any system that understands the data. This is document-management and automation work in its purest form: ingesting inconsistent spreadsheets, mapping them to a single schema, flagging the exceptions a human actually needs to look at, and pushing clean, reconciled data into the platform and the accounts. It is precisely the workflow optimisation we specialise in.
Why No Market-Wide Fix Is Coming — and What That Means for Your Firm
For years the answer to all of this was “wait for Blueprint Two”, the market-wide modernisation programme meant to digitise placement and the back-office processing run on the heritage bureau systems. That answer no longer holds. After a 2025 review Lloyd’s reset the programme and retired the original Blueprint Two vision: the phase-one cutover did not go ahead in 2025, re-platforming is not expected before 2028, and the heritage systems behind the market (operated by Velonetic) are now committed to run until at least 2030.
In practical terms, the responsibility for closing the gaps has shifted back onto each individual firm. There is no central programme arriving to make Acturis talk to your accounts, to standardise your coverholders’ bordereaux, or to take the rekeying out of placement. A broker, MGA or TPA that wants those problems solved in this decade has to solve them itself. That is the case for building targeted integration and automation around the stack you already run, rather than waiting on a market fix that is, for now, on hold.
What We Build for Brokers, MGAs and Claims Teams Around Lloyd’s
For EC3 insurance firms, the engagements are consistent and retainer-shaped:
- Integrations that connect Acturis, Sequel or your broking platform to accounting, the CRM and the carrier and market systems, so data flows once instead of being typed at every stage. This is our core API integration work.
- Bordereaux and document automation: ingesting and cleansing inconsistent coverholder spreadsheets, mapping them to one format, automating reconciliation and surfacing only the exceptions that need a person.
- Risk-submission and claims workflow tooling that pulls the data out of email and PDF, removes the rekeying, and gives a structured, trackable process in place of the inbox.
- Reporting dashboards that give leadership a live view across delegated authority, broking and claims without anyone assembling figures from separate logins by hand.
This is bespoke custom software development: ongoing, business-critical work where the data feeding regulatory and carrier reporting has to stay right.
Working near the Lloyd’s Market?
If every bordereaux deadline turns into a scramble to cleanse, validate and reconcile a stack of differently-laid-out coverholder files, and Blueprint Two is no longer coming to fix it, that grind is exactly what a binder-reporting pipeline is built to take off your team. Tell us how your bordereaux and binder reporting run today, and we will show you where automation fits around the platform you already use. The Lloyd’s market is one of several London clusters we cover. See the London overview.
